Privacy Policy - WidgetLive

Effective Date: July 17, 2025

At WidgetLive, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, and AI chatbots. Please read this policy carefully.

1. Information We Collect

We collect various types of information in connection with the services we provide, including:

a. Personal Information

Account Data: When you register for an account, we collect your username, email address, and password.
Billing Information: If you subscribe to a paid plan, we collect payment details (e.g., transaction ID for manual payments). We do not directly store full credit card information.
Communication Data: Records of your correspondence with us, including customer support inquiries.

b. Chatbot Data

Chat Content: Messages exchanged between your website visitors and your chatbots (both AI and live chat). This includes visitor messages, bot responses, and agent responses.
Visitor Information: Unique session IDs, and potentially IP addresses, to manage chat sessions. We do NOT collect personally identifiable information of your visitors unless explicitly provided by them during a chat (e.g., if they type their name or email).
Chatbot Configuration: Settings you define for your chatbots, such as name, greeting messages, fallback messages, AI model preferences, and training instructions.

c. Usage Data

Log Data: Information your browser sends when you visit our service, such as your computer's IP address, browser type, browser version, pages visited, time and date of visit, and unique device identifiers.
Analytics Data: Information about how you use our platform (e.g., number of chatbots created, number of conversations, features used).

2. How We Use Your Information

We use the information we collect for various purposes, including:

To provide, operate, and maintain our services.
To manage your account and provide customer support.
To process transactions and manage subscriptions.
To improve, personalize, and expand our services.
To understand and analyze how you use our services.
To develop new products, services, features, and functionality.
For communication, including sending you service updates, security alerts, and support messages.
For compliance with legal obligations.

Specifically regarding Chatbot Data: The chat content (messages) is used to enable the chatbot functionality (e.g., for AI models to generate responses, for live agents to understand context, and for you to review chat history). We do not use your chat content to train our general AI models or for marketing purposes unless we have explicit consent from you.

3. How We Share Your Information

We may share your information in the following situations:

With Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf (e.g., hosting, analytics, payment processing).
For Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.
For Legal Reasons: If required to do so by law or in response to valid requests by public authorities (e.g., a court order or a government agency request).
With Your Consent: We may disclose your personal information for any other purpose with your consent.

We do not sell your personal data to third parties.

4. Data Security

We implement reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

5. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

Access: Request access to your personal data.
Rectification: Request correction of inaccurate personal data.
Erasure: Request deletion of your personal data.
Object: Object to the processing of your personal data.
Data Portability: Request a copy of your personal data in a structured, commonly used, machine-readable format.
Withdraw Consent: Withdraw your consent at any time where we are relying on consent to process your personal data.

To exercise any of these rights, please contact us at [Your Contact Email Address, e.g., support@widgetlive.com].

6. Third-Party Websites

Our services may contain links to third-party websites or services that are not owned or controlled by WidgetLive. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

By email: support@widgetlive.com